International shipping offers a significant opportunity for businesses to expand and increase access to global markets. However, mistakes made while sending cargo abroad can be costly and negatively affect customer satisfaction. Here are the common mistakes when sending cargo abroad and how to avoid them:

Incorrect Documentation and Customs Clearance: Missing or incorrect documents can cause delays in customs clearance. It is important that the products are classified correctly and that the customs declarations are properly filled.

Poor Packaging: In cases where products are not adequately protected or properly packaged, damage may result. Special packaging methods should be used for fragile or sensitive products.

Shipping Rates and Cost Calculation: Failure to calculate shipping rates and tax rates for different countries may result in unexpected costs. It is important to correctly calculate shipping costs and additional costs.

Incorrect Delivery of Delivery Times: Giving customers incorrect delivery times or estimates undermines customer satisfaction. It is important to provide realistic and reliable information on delivery times.

Special Restrictions and Prohibitions: Each country has its own import bans and restrictions. Violating these rules may result in the shipment being stuck at customs or returned.

Incomplete Tracking and Communication: Failure to provide customers with sufficient information about the status of the shipment or not providing tracking numbers can undermine customer trust. It is important to provide regular contact and follow-up information.

Poor Logistics Selection: Choosing the wrong or unreliable logistics companies can adversely affect delivery processes. Choosing reliable and experienced logistics partners increases delivery reliability.

Not Paying Attention to Country and Cultural Differences: Cultural differences in different countries can have an impact on many issues, from product packaging to documentation. It is important to prepare the products in accordance with the requirements of the target country.

Lack of Insurance: Failure to insure or ship products with insufficient insurance may result in financial loss in case of loss or damage. It is important to provide appropriate insurance, especially for valuable items.

Ignoring Feedback: Ignoring customer feedback or not using it for improvements hinders the improvement of processes. It is necessary to care about the customer experience and evaluate the feedback.

Avoiding mistakes while sending cargo abroad is critical to ensure successful and smooth deliveries. It is possible to successfully manage international cargo shipments by choosing the right planning, the right packaging and the right logistics partners.